ISO/IEC 20000-1 Certification in India
ISO/IEC 20000-1:2018 · IT Service Management System · typical timeline 12–16 weeks
ISO/IEC 20000-1 certification proves your IT service desk, managed services or cloud operations run on a controlled service management system — incident, problem, change, release, SLA and supplier management. Cost for a small MSP: ₹1,00,000–₹3,00,000; timeline 3–4 months.
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Who needs ISO/IEC 20000-1 certification
- Managed service providers and IT support companies
- Data centre, cloud and hosting operators
- Captive IT departments supporting large enterprises
- Government and PSU IT vendors (often mandated in RFPs with ISO 27001)
ISO/IEC 20000-1 requirements in plain words
- Service management system scope and service catalogue
- SLAs, service reporting and continual improvement
- Incident, problem, change, release and configuration management
- Capacity, availability, continuity and information security controls
- Supplier and customer relationship management
- Internal audit, management review, CAPA
Certification process
- Step 1Gap assessmentWe audit your current processes against the standard and list exactly what is missing.
- Step 2DocumentationPolicies, procedures, records and formats written for your plant, not copied templates.
- Step 3Implementation & trainingYour team trained on the floor; internal audit and management review done with you.
- Step 4Certification auditStage 1 and Stage 2 audit by an IAF-accredited certification body of your choice.
- Step 5Certificate & surveillanceCertificate issued; we support annual surveillance audits for the full 3-year cycle.
ISO/IEC 20000-1 certification cost in India
Indicative 2026 all-inclusive prices — consulting, documentation, training and the certification-body audit fee. No separate charges. Full cost breakdown →
| Company size | All-inclusive price |
|---|---|
| Small MSP (up to 25 staff) | ₹1,40,000–₹2,40,000 |
| Mid (25–100 staff) | ₹2,40,000–₹4,50,000 |
| Large / multi-site | ₹4,50,000–₹9,00,000 |
Documents required
- Service catalogue and SLA/OLA set
- Incident/problem/change/release procedures and records
- CMDB or configuration records
- Capacity and availability plans
- Supplier contracts and reviews
- Internal audit and management review records
Benefits
- Qualifies for government and enterprise IT RFPs
- Measurable SLA performance for clients
- Pairs with ISO 27001 for a combined ISMS/SMS audit
- Reduces incident volume and change failures
Frequently asked questions
- Is ISO 20000 the same as ITIL?
- ITIL is a best-practice framework; ISO 20000-1 is the certifiable standard. ITIL processes map directly to ISO 20000 requirements.
- Do we need ISO 27001 first?
- No, but 60–70% of controls overlap, so doing them together saves time and audit fees.
- How long is the certificate valid?
- Three years with annual surveillance audits.
ISO/IEC 20000-1 consultants by city
- Baddi
- Ludhiana
- Mohali
- Chandigarh
- Delhi
- Gurgaon
- Noida
- Ahmedabad
- Mumbai
- Pune
- Bangalore
- Chennai
- Hyderabad
- Kolkata
- Indore
Written by Sahil Dubey, CISA — lead consultant, PraxisQ Consulting LLP. Reviewed October 2026.
Get a fixed-price quote in 24 hours
Tell us your industry, headcount and location. No retainer, no hidden certification-body fees.